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Dashboard and CRM

The player disappeared. How much rake disappeared with them?

The Dashboard measures, the CRM acts. Your whole club on one screen, plus a ready list of who to bring back. Included in every club plan.

DashboardLast 30 days
Active players312+6%
Came back48+11
Disappeared37+9
Rake that went with themR$ 21.300per month
CRMSmart lists
Inactive playersHaven't played in over 15 days
37
Top rake generatorsWho brings the club the most rake
20
VIPs at riskVIPs drifting away
8

Dashboard

Your whole club on one screen

What's happening at the club right now and what happened over the last days, months and years, without spreadsheets.

Live operation

How many players are playing right now, how many in cash games, how many in tournaments and how many new sign-ups today.

Live cash game

Open tables, players in the cash game, table occupancy and rake, in real time.

Live tournaments

What's happening in the club's tournaments, as it happens.

The club in the period

Last 7 days, 30 days, 1 year or 3 years: total rake, sessions, unique players, average time at the table and total buy-ins.

Retention and LTV

Who came back, who disappeared and how much each player is worth to the club over time.

Attendance and peak hours

Each player's monthly frequency and the times when the club is busiest.

CRM

From insight to action

The CRM turns what the Dashboard shows into ready-made contact lists, so your team can bring players back.

The Dashboard points it out

Missing players, VIPs at risk and how much rake is at stake.

The CRM builds the list

Who to contact, with each player's history at hand.

Your team brings them back

A single returning player already pays for the month's system.

See an example of return on investment Simulate a CRM campaign at your club
Estimated monthly return US$ 600

From recovered players alone. Not counting cashier errors avoided, credit kept under control and staff hours saved.

I want to see this at my club

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What do you want to know?

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What does the Dashboard show?

Your whole club on one screen: retention, who came back, who disappeared, at-risk VIPs, how much rake each player brings in, LTV, cashier and the best time to reach out.

How does the CRM work?

The CRM turns what the Dashboard shows into ready-made contact lists, such as missing players and at-risk VIPs, so your team can bring them back.

Does Home Game include Dashboard, CRM and Smart Connection?

No. Home Game is focused on running the game: tournaments, cash games, players, ranking, basic finances and a custom blinds screen. Dashboard, CRM and Smart Connection are part of PokerWeb Clubs (in PokerWeb Events, Smart Connection).

Is my club's data secure?

Each club has an individual database. No other club has access, and the access keys are created and controlled by your club's administrator.

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